Frequently Asked Questions

How can I make changes to my order?
Simply email us at support@casemeto.com within 12 hours (not applicable to Cash on Delivery order). Be sure to include your order number! If you would like to change the device type, case type or color, please let us know the details in email.

How do I track my orders?
Tracking your order is simple and easy to do. We will send you an email letting you know once your order has shipped. You can track it on the logistics website according to the logistics tracking number we provided in the email.

How do i check my order status?
Visit: https://www.17track.net/ , input your track number. You can get more detail by visit: https://www.casemeto.com/order-tracking/

When will my order ship? It’s been 24 hours.
Normally we need 1-3 days to prepare your products, do strict quality-control tests and carefully package the items.

Why hasn’t my tracking link been updated?
Sometimes tracking links don’t update daily, and can take 48-72 hours to update. If it hasn’t updated, don’t worry. Your package is still on it’s way to you and should update soon! If you do not see updates for more than 72 hours, please contact us here.

Do you accept returns?
We will gladly accept any regularly priced, clean, and unused pieces for refund. For more about our policies, please visit the Refund Policy page.

I just sent back my original order and order another in exchange. Why hasn’t my new item arrived yet?
General we do not ship out newly ordered items until we receive the original item being exchanged.

Do I have to pay international taxes and duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. In most cases, there are no additional charges. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

CASEMETO cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions, customs agents may delay delivery of some packages.