Return Policy

You can return your purchase by sending us an email within 30 days after receiving the item if you aren’t satisfied with it. It is sincerely suggested that every customer read the following regulations carefully before purchase:

We’d like to inform customers that all changes to orders must be made known to us via email ASAP preferably within 12 hours from the time the order is placed. If your order has already been dispatched, we are unable to amend your order details anymore.

1. If a product develops a fault during the 30 Days since you received it, and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return.

2. Returned product must be in its original condition (unopened, unused, in original packaging) to be eligible for an exchange/refund. If a returned parcel is lost in transit, Casemeto will not be held accountable.

3. We do not cover for the return shipping cost(except items that arrive in a faulty or damaged state). Customers will be responsible for the return shipping cost, Casemeto responsible for re-sending postage. Please ensure returned item is shipped via a trackable shipping method. All exchanges & refunds will only be processed when we have received the actual product back in our warehouse.

Our Solutions
Once your return is received and inspected your refund or exchange will be processed. Most returns or exchange are processed within 5 business days after we receive your package. If you require refund, We’ll issue the refund to your payment account. If you require exchange, we’ll send out your new product.

Note
1. DO contact our customer service before returning. Casemeto will not be responsible for any returning without notifying us.

2. It will be highly appreciated that you contact our customer service for help before raising any dispute. We are always here to help and provide solutions.

For more information regarding the return policy, you can also Contact us.